Your satisfaction matters to us. This policy covers both products purchased through our shop and services booked in-studio.
Unopened and unused products may be returned within 14 days of receipt for a full refund. Shipping costs for returns are the responsibility of the customer, unless the item arrived faulty or incorrect.
Cosmetic tattooing and beauty services are personalised treatments carried out by appointment. Because of the personal nature of these services, service fees are generally non-refundable once a treatment has been performed. If you have any concerns about a treatment, please contact us directly so we can address them.
Training course enrolments are non-refundable once course materials or access have been provided, except where required by Australian Consumer Law.
If a product arrives faulty, damaged, or different from what you ordered, contact us within 7 days of receipt and we will arrange a replacement or refund.